Customer Service

Shipping times vary depending on product availability. Purchased jewellery is usually delivered from 48 hours to 7 days from the order confirmation date, depending on product availability. In the case of new items or catalogue jewellery, shipping times range from 45 to 60 days. Check the delivery times in the special section on the page of your favourite jewellery.

Please note that pursuant to art. 59, first paragraph, letter c) of Italian Legislative Decree No. 206/2005 (Consumer Code), the right of withdrawal is excluded for the provision of “products that are custom packaged or that are clearly personalised”. With reference to the above-mentioned case of exclusion of the right of withdrawal, please note and accept that “products that are custom packaged or that are clearly personalised” include products that are indicated as customisable within the relevant information sheet, following any customisation you have requested.

“If you have received an incorrect or damaged product, please indicate this as a reason for the return during the online return request, to be carried out in the same manner as described in the previous paragraphs. You will be asked to upload one or more images related to the defect found and will receive a confirmation email with instructions to proceed with the shipment”