Customer Service

AFTER-SALES SERVICES 

SIZING

This service can be carried out on bracelets, necklaces and rings, offering the opportunity to enlarge or narrow the size of the jewellery as much as possible. This procedure involves a set of meticulous and delicate operations.

CONDITIONS:
Free within 90 days from purchase (as long as the jewellery is structurally intact and in good condition). Paid service after 90 days from purchase.

NAME AND DATE RING ENGRAVING SERVICE

The engraving service lets you customise your jewellery by engraving a name, phrase or date on it in different languages, depending on the available space and any technical constraints. Make your Damiani jewellery even more exclusive with our free engraving service: if you purchase online you can insert your preferred phrase in the appropriate section on the page of the product you want. If you have already purchased your Damiani jewellery and would like to have it engraved, please contact our customer service

CONDITIONS
If you purchase Damiani jewellery in our shops, the engraving service is free within 90 days of purchase (as long as the jewellery is structurally intact and in good condition).

Paid service after 90 days from purchase.

RHODIUM-PLATING SERVICE

Rhodium-plating is a process that serves to enhance the purity and brilliance of white gold by covering the jewel with a thin layer of rhodium by means of a galvanic bath.

CONDITIONS:
Paid service.

SHINING - CLEANING SERVICE

The shining service makes it possible to give jewellery back its brightness or remove surface scratches so it can regain its splendour without altering its shape.

CONDITIONS:
Paid service.

STONE OR PEARL SETTING SERVICE

Service offered to re-position precious stones or pearls in their settings on jewellery.

CONDITIONS:
Paid service. Free if caused by a manufacturing defect and not by the customer’s improper use or tampering.
Other non-ordinary interventions will be evaluated and subject to list prices.