DAMIANI INTERNET WEBSITE RETURNS AND REFUNDS

Right of withdrawal
Without prejudice to anything otherwise provided in the paragraph below and in the cases expressly laid down by Art. 59, first paragraph of Italian Legislative Decree no. 206/2005 (Consumer Code), you have the right to withdraw from the contract, without indicating the reasons, within 14 days from: (i) receiving the product or (ii) receiving the final product when purchasing multiple products delivered separately but purchased with a single order.
To exercise the right of withdrawal, please contact Damiani Customer Services on free-phone number 800868686 from Monday to Friday from 9am to 1pm and from 2pm to 6pm, or send a written request to customerservice@damiani.com. Our Customer Services will provide you with all necessary instructions for exercising your right of withdrawal and will send to you the standard form compliant with Annex B of Italian Legislative Decree 21/2014.
If you decide to activate the right of withdrawal, you will be refunded the payments that you have made, including delivery costs. Those refunds will be made using the same payment method used by you for the initial transaction, unless you request the refund using a different payment method; in that case, you will be charged any additional costs deriving from the different payment method chosen by you.
The refund may be suspended until the goods are received and until the demonstration by the Quality Control Department of Damiani S.p.A. that the goods were delivered in conformity with what is stated in the following points.
We remind you that the products must be returned in perfect conditions, in particular: 1. The product and its packaging must be in the same conditions in which they were received; 2. The document certifying the diamonds must mandatorily be intact and in perfect condition; 3. The shopping bag must be returned in the same conditions in which it was received.
Exclusion of right of withdrawal
We inform you that in accordance with Art. 59, first paragraph, letter c) of Italian Legislative Decree no. 206/2005 (Consumer Code), the right of withdrawal is excluded in relation to the supply of “products made to measure or clearly customised”. With reference to the aforementioned case of exclusion of the right of withdrawal, you are informed and you accept that “products made to measure or clearly customised” include the Products indicated as customisable in the respective data sheet, after their customisation when requested by you.
Return due to defect or non-conformity
If you have received an incorrect or damaged product, indicate that circumstance as the reason for the return in the online return request, to be made by the same methods described in the above paragraphs. You will be asked to upload one or more images relating to the defect identified and you will receive a confirmation e-mail containing the instructions for making the shipment