Customer Service

FREQUENTLY ASKED QUESTIONS 

WHERE CAN I PURCHASE THE PRODUCTS I AM INTERESTED IN?

You can purchase Damiani jewellery on our e-commerce site or at the Damiani or Rocca 1794 Boutiques and authorised dealers.

IS THERE A LIMIT TO THE QUANTITY OF PRODUCTS I CAN PURCHASE ONLINE?

No, there are no limits to either quantity or cost.

DOES ADDING PRODUCTS TO MY CART COMMIT ME TO PURCHASING THEM?

You can decide to not complete your order, even if you have added products to your cart.

WHEN IS THE PURCHASE PROCEDURE CONCLUDED?

When you enter the data required for payment you will be redirected to the purchase confirmation page, containing the order number and date. Upon completion of the purchase, you will receive an e-mail containing the details of your order and confirmation that the order has been correctly received.

HOW CAN I CHECK THE STATUS OF MY SHIPMENT?

To check the status of an order or shipment, contact customer service at the toll-free number or by e-mail.

WHAT ARE THE MOST IMPORTANT FEATURES TO KNOW WHEN BUYING A DIAMOND?

To be set on Damiani jewellery, a diamond must respond to a series of specific parameters: Damiani’s 10Cs. Learn about why Damiani diamonds are so unique here (link).

WHY CHOOSE A DAMIANI DIAMOND?

Find all the answers to your questions on the diamonds page (insert link). Our expert gemmologists select only the purest diamonds for creating Damiani jewellery. Learn about why Damiani diamonds are so unique here (link).

CAN I CHANGE THE SIZE OF MY DAMIANI JEWELLERY?

It is possible to change the size of some Damiani jewellery, but this service is only available for certain products. To find out if your jewellery can be changed, check the information on the product page; if you cannot find the answer you are looking for, contact our customer service.

HOW CAN I HAVE MY DAMIANI JEWELLERY REPAIRED?

Contact our customer service for information on repairing your Damiani jewellery.

HOW CAN I KNOW IF THE JEWELLERY I PURCHASED IS AUTHENTIC?

All Damiani jewellery has the Damiani logo engraved in it and comes with a certificate of guarantee attesting its authenticity. For more information, you can contact our customer service or go to one of our mono-brand or Rocca 1794 boutiques.

HOW CAN I REPLACE OR RETURN THE ITEMS PURCHASED?

Read the procedures for returns; if you need further support contact our customer service.

HOW CAN I HAVE MY DAMIANI JEWELLERY ENGRAVED?

You can have your Damiani jewellery engraved with your preferred text by adding it to the special section of the page of the product you have chosen or by contacting customer service.

CAN ALL DAMIANI JEWELLERY BE PURCHASED ONLINE?

All the jewellery on our e-commerce site can be purchased online; if you have a special request please contact customer service.

WHERE CAN I GET FURTHER HELP OR ADVICE FOR PURCHASING DAMIANI JEWELLERY?

If you need help, you can contact our customer service or write us via our online chat; you can also go to one of our boutiques or authorised retailers.

WHOM SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

If you need help, you can contact our customer service or write us via our online chat.

ARE THERE OTHER WEBSITES THAT SELL DAMIANI JEWELLERY?

Damiani only certifies the authenticity of the jewellery sold on damiani.com or Rocca1794.com

WILL THE ITEMS I ORDERED BE DELIVERED IN A GIFT BAG?

All Damiani jewellery is delivered in a refined box. If you would like to make a gift even more special, you can choose to have the Damiani jewellery shipped inside an elegant Gift Bag and can also personalise a card to include with the gift by choosing the option “Gift Bag” on the page of the jewellery you would like to purchase.